We offer a totally streamlined solution, allowing you to quickly and easily upload both payments and EOBs to our servers to be acted upon immediately. Given the busy office you operate, and the diverse conditions you are tasked with treating, any lapse in focus could result in a lower quality-of-care for your patients. That’s why we not only allow easy upload of patient billing documents, but also only utilize in-house staff to perform follow-up in the case of claim denials. This ensures that you will never be held liable for HIPAA violations that could result from using contracted third parties.
While we know your compassion for people and your drive to alleviate their pain is ultimately what drives you, getting paid is certainly nice, as well. Payments we receive from your patients come directly to you, so there’s never any delay, or concern about payments that are “up in the air.” Payments not received from patients, or which return underpaid, are followed up on quickly, to ensure that you get all the money you’re owed.
In the field of medical payments, the quick follow-up on denied claims is, perhaps, the trickiest aspect. We don’t expect your kind and caring receptionist or back office personnel to have the right skills to be able to tactfully and successfully gain payments on unpaid statements. The fact that they don’t have these skills is okay, as that’s not what you ultimately hired them for. You hired them to assist in operating a smooth, inviting, and caring office that is able to listen to each individual patient, understand their pain management needs, and find them the relief they so desperately seek.